Customer Support
Have questions about bowling gear,need help with your order, questions about shipping and returns, or reaching out about our Striking Rewards program? Our family-owned bowling experts located here in the USA are here to help you find the perfect equipment and resolve any concerns.
Place your order by 2PM EST Monday through Friday (excluding holidays) and in stock and available items ship the same day. Orders placed after 2PM EST ship the next business day. Standard shipping takes 3 to 7 business days depending on your location. Expedited options are available at checkout. US orders ship free with no minimum purchase, except bowling balls to Alaska, Hawaii, Puerto Rico, and Guam, which ship for $24.95 per ball. We also ship internationally and to US military APO/FPO addresses. International orders are not eligible for free shipping. International rates are calculated at checkout, and any duties or taxes are paid locally.
We offer a 60-day return policy on all products. Items must be in original condition and packaging. Contact us to initiate a return, and we’ll provide a prepaid return label for your convenience. For complete details, visit our return policy page.
Ball selection depends on your skill level, playing style, and lane conditions. Check out our detailed buying guides in our blog section, or contact us for personalized recommendations.
Absolutely! Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account orders page or contacting us with your order number.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Amazon Pay, and flexible payment options including Afterpay, Klarna, and Affirm for secure and convenient checkout.
Generally, your ball should weigh about 10% of your body weight, up to 16 pounds maximum. Most adult men use 14-16 pound balls, while women typically use 12-14 pounds. Beginners often start with lighter balls to focus on technique.
Ball drilling depends on your hand measurements, rev rate, and playing style. We recommend visiting a certified pro shop for professional fitting and drilling. Many of our customers use local pro shops for this service.
Entry-level balls are great for beginners and casual bowlers, offering predictable motion and durability. High-performance balls feature advanced core designs and coverstock technology for experienced bowlers seeking maximum hook potential and pin carry.
Unfortunately, drilled bowling balls cannot be returned as they become personalized equipment. However, undrilled balls can be returned within our 60-day policy. We recommend consulting with experts before drilling to ensure the right choice.
Place your order before 2PM EST Monday – Friday (excluding holidays) and your order will ship out same day for in stock and available products. In stock items will ship out the following weekday if purchased after 2PM EST.
Standard shipping takes 3 to 7 business days depending on your location. Expedited options are available at checkout if you need it faster.
We ship with USPS, UPS, and FedEx. Free ground shipping covers the 48 contiguous states and APO/FPO addresses. To Alaska, Hawaii, Puerto Rico, and Guam, bowling balls ship for $24.95 per ball and most other items ship free. Oversized roller bags carry an additional charge to Alaska, Hawaii, Puerto Rico, Guam, and APO/FPO, and large roller bags are not covered by free ground shipping to PO boxes.
Duties & Taxes – If shipping international, duties and taxes will need to be paid locally. BowlersMart.com is not responsible for any local duties or tax fees.
Returns – We gladly ship worldwide, but please note that international customers are responsible for all return shipping and handling costs. If you wish to return your order, you must cover all shipping fees, duties, and any additional charges incurred. We recommend using a trackable shipping method to ensure your return reaches us safely. For more details, please review our full return policy or contact our customer support team.
Bowling is a game that has many options when it comes to making a purchase. How many times have you bought something, only to regret your purchase as soon as it arrives? Most of us can remember a time or two. It’s frustrating and expensive.
Fortunately, there is no need to worry about making a bad purchase at BowlersMart.com! We stand behind every item we sell and want you to be truly pleased with your purchase. If you are not 100% satisfied with your purchase, just use this form below within 60 days for a full refund or exchange on your new, unused items – no questions asked.
* Please note that our Free Returns policy is valid for residents in the United States.*
Contact our Customer Excellence Team by filling out the form below. Our office hours are Mon-Fri, 8:30am – 5:30pm (EST). Expect a response within 24-48 hours (often sooner) Mon-Fri. If you email on the weekend or a holiday we’ll respond to you the following business day.
*If you are contacting us about an address correction or to cancel your order before it has shipped, our team will prioritize your request to ensure your order is updated ASAP.*
US orders ship free with no minimum purchase. In stock and available items ordered by 2PM EST ship the same day.
Not satisfied? Return any item within 60 days for a full refund. We make returns simple and stress-free.
Our team consists of passionate bowlers who understand the game and can help you improve your performance.
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