Full 60-day return window on every new, unused bowling item. Free prepaid return labels for US customers. No questions asked.
Shop with confidence. If it doesn’t work for you, send it back — we pay the shipping.
Full 60 days from delivery date to return any new, unused item.
Prepaid return labels for all US customers. No cost to you.
Same online form. Pick “exchange” and tell us what you want instead.
Not happy? We’ll make it right. We stand behind every item we sell.
Click the button below, enter your order number and ship-to ZIP code, and follow the prompts to print your prepaid return label.
*Bought as a guest? Enter your order number and the ZIP code it shipped to. Signed in? Your orders are listed for you. Need a hand? Our Customer Excellence Team is here.
Prefer to talk it through with a real person?
Mon–Fri: 8:30am – 5:30pm EST
Bowling is a game with many options. We understand purchases don’t always work out perfectly — and that’s why we stand behind every item we sell.
If you are not 100% satisfied with your purchase, use our return form within 60 days for a full refund or exchange on new, unused items — no questions asked.
We stand behind every item we sell. You should never have to worry about a bad purchase from BowlersMart.com.
*Free returns apply to US residents. International customers, please contact our Customer Excellence Team.
For customers in the USA, we offer a 60-day return policy from date of delivery. You will NOT be responsible for shipping costs for the return to our warehouse.
Requirements: Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material to ensure safe arrival.
👟 Bowling Shoes: Must be tried on a CLEAN, DRY SURFACE ONLY. If shoes show any wear or aren’t in new condition, they cannot be accepted for return.
🎳 Drilled Bowling Balls: Cannot be exchanged or returned. Custom drilling makes each ball unique to you.
🌍 International Customers: Please contact our Customer Excellence Team for personalized assistance with your return process.
We have a 60-day exchange policy from date of delivery. If you want to exchange a product that is not defective, you will NOT pay for shipping to our warehouse.
Process: Use our return form above, choose “exchange,” and tell us in the comments what item you’d like instead.
Same standards apply: Products must be new, unused, and in original packaging, shipped in protective material.
👟 Shoe Exchanges: Must be tried on a CLEAN, DRY SURFACE only. Any signs of wear means no exchange.
🎳 Drilled Ball Policy: Custom-drilled bowling balls cannot be exchanged.
*Free returns and exchanges apply to US customers. Roller bags shipped to HI, AK, and PR have special shipping considerations.
Found a defective product? You will not pay shipping or insurance costs to our warehouse.
Our Warranty Promise: If your product defect qualifies for a warranty claim, we’ll ship you a brand new replacement for free (Contiguous US). If we don’t have the exact item, we’ll send something equivalent or better at the same value. If no suitable replacement can be located, you’ll receive a full credit for your next BowlersMart purchase.
Important Details:
If you purchased our Double the Warranty Plan and your ball is defective, we issue a prepaid shipping label so you can send it to us at no cost.
If the defect qualifies and falls within the extended claim period, we ship you a brand new replacement free (Contiguous US only). If the exact item isn’t available, we’ll provide something equivalent or better at the same value. If a suitable replacement can’t be located, you receive a full credit toward your next BowlersMart purchase.
If your package arrives damaged, here’s how to get it resolved quickly:
⏰ Act within the 72-hour window:
Can’t send photos? Call our Customer Excellence Team at 256-579-1039 and we’ll walk you through it.
Our Customer Excellence Team is here to help.
Mon–Fri: 8:30am – 5:30pm EST
Always free shipping. Always 60 days to return. Always backed by a team of real bowlers who get it.
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